How can we help?
Our support team is here to help you stay connected.
Frequently Asked Questions
How do I install my eSIM?▾
After purchase, you'll receive an email with a one-tap install link — tap it on your iPhone or Android and the eSIM sets itself up. Prefer another way? The same email includes a QR code (Settings → Mobile Data → Add eSIM → scan) and manual activation details. Detailed guides are available on your eSIM detail page.
Can I transfer my eSIM to another device?▾
No. An eSIM can only be installed on one device. Once installed, it cannot be transferred. If you need data on a different device, you'll need to purchase a new eSIM.
How do I top up my eSIM?▾
Go to Dashboard → My eSIMs → select your active eSIM → click "Top Up". You can add more data as long as your eSIM is active and not expired.
What happens when my eSIM expires?▾
When an eSIM expires, it can no longer be used or topped up. You'll need to purchase a new eSIM for your next trip.
How do I get a refund?▾
Go to Dashboard → My eSIMs → select the order → click "Request Refund". Our team reviews requests within 24 hours.
Is my phone compatible with eSIM?▾
Most phones released after 2020 support eSIM. Check our compatibility page to see if your device is supported.